For your peace of mind, our goods are backed by our manufacturer 45-day money-back guarantee and a 12-month replacement warranty on faulty goods.
This assurance commences on the day of purchase as reflected on your purchase receipt/order confirmation.
45-Day Money-Back Guarantee
We may offer exchanges or credit notes within 45 days of your purchase, as long as the product is unused, unopened, and in its original undamaged packaging.
If your item appears to be faulty, please email a description of the issue, clear photographs of the fault, and your contact details to info@newlyfe.com.au within 45 days of the date of purchase. In some cases, the goods may need to be returned to us at your expense for further assessment.
Faulty items will be investigated and, if a fault is confirmed, an appropriate remedy will be provided in accordance with your rights under the Australian Consumer Law.
Please note: For health and hygiene reasons, we are unable to accept returns on products that have been opened or used.
12-Month Replacement Warranty
Our products are covered by a 12-month replacement warranty for manufacturing faults.
To make a warranty claim, please email a description of the issue, clear photographs of the fault, and your contact details to info@newlyfe.com.au. In some cases, the item may need to be returned to us at your expense for further assessment.
If a fault is confirmed, an appropriate remedy will be provided in accordance with your rights under the Australian Consumer Law.
What Defines a Faulty Product?
In line with the Australian Consumer Law, a product may be considered faulty if it:
- Has a problem that would have stopped someone from purchasing it if they had known about the issue
- Is unsafe
- Is significantly different from the description or sample shown
- Does not do what it is supposed to do, or what the customer asked for, and cannot be easily fixed
Please note: This warranty does not cover faults resulting from misuse, improper care, or general wear and tear.
Products must be used in accordance with the care instructions provided.
Deliberate damage or misuse will void warranty coverage.
Please keep your order confirmation for proof of purchase.
Change of Mind Returns and Exchanges
Please note: Change-of-mind returns are not covered under the Australian Consumer Law. However, we offer returns or exchanges as a goodwill gesture under the following conditions.
You may request a return or exchange within 45 days of purchase, provided the item is unused, unopened, and in its original, undamaged packaging.
To arrange a return, please contact us through the Contact Us page prior to sending any items back. Return shipping costs are the responsibility of the customer.
Once the returned item has been received and inspected, a refund, exchange, or credit note will be issued, provided the product meets our return conditions.
Items that are opened, used, or not in their original condition will be subject to a 15% restocking fee or may not be eligible for return.
Please ensure you are satisfied with your choices before placing an order. For change-of-mind returns, and for health and hygiene reasons, we are unable to accept products that have been opened or used.
Items Purchased as Part of Promotions
Products purchased as part of a promotional offer, including clearance sales, bundles, multi-buy discounts, giveaways, or free gift promotions, are not eligible for change-of-mind returns.
This policy does not affect your rights under the Australian Consumer Law.
If a product from a promotional offer is found to be faulty, it will be assessed in line with our standard returns process, and an appropriate remedy will be provided where appropriate under your consumer guarantees.
Australian Consumer Law
Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. These guarantees apply in addition to any manufacturer warranties provided.
