Frequently Asked Questions

Shipping & delivery, product information, wholesale, returns, payments and more all covered here.

We're here to help in any way we can!

Yes our microfibre towels feel different! The silky soft smooth suede feel makes it hard to believe they will actually dry you! Well believe us they do! You will need to give your towel a few washes though before you use it. The more you wash the fabric, the more absorbent it gets!

Suede microfiber acts more like a chamois though, so rather than rub yourself dry, we find a patting action works best. When you simply hold the towel against any wet surface you will feel the water absorb into the fabric instantly!

Suede microfiber is very different to cotton and standard microfiber towels as there is no loop at all in the fabric. As the surface is completely flat and smooth, there is nothing for sand, seaweed or any other things to stick to your towel!

When the towels are soaking wet you’ll notice some sand sticks but give this sand free beach towel a good shake and most of it will come off. Any small sand particles that remain will all come off completely as the towel dries!

Unlike any other microfiber or cotton towel, ‘suede’ microfiber is thinner which is what makes it much lighter, more compact and quicker to dry that any other cotton or microfiber towels.

After a few washes, suede microfiber is also incredibly absorbent, patting you dry in seconds.

The tight weave of the fabric is also what makes gives it a completely flat, loop-free surface which is what makes it more resistant to sand. This is also what gives it a luxuriously silky soft feel, unlike other standard microfiber towels that have that ‘sticky’ feel that most people don’t like.

BEACH TOWELS, BATH TOWELS 

  • Please machine wash before first use separately in a cool gentle wash cycle, no hotter than 30°c
  • We recommend air drying rather than tumble drying as the heat can melt the microfibers. This will affect the absorbency of the fabric over time.
  • Avoid using fabric softeners as this may also affect the long term performance of the fabric
  • We recommend avoiding contact with rough surfaces and this can catch the stitching and cause it to fray. 
  • We also suggest towels aren’t hung from their hanging loop for extended periods in strong winds as this can cause the fabric to tear.

Kids & Dogs Beach Towels
120x70cm,  200gsm, weighs 175g and rolls down to 16cm long with a 5cm diameter.

Adult Beach Towels
180x90cm,  200gsm, weighs 340g and packs into a 13x25cm pouch

Bath Towels
150x80cm, 350gsm, weighs 380g 

Swim Bags
34x38cm, weighs 150g 

All these details and more can be found on our product pages.

Beach Towels
A 200gsm Suede Microfiber which is a blend of 80% Polyester / 20% Polyamide

Bath Towels
A 350gsm Waffle Weave Microfiber which is a blend of 85% Polyester / 15% Polyamide

Wet Dry Bags
100% 210D Polyester Microfiber with Nylon Straps 

All these details and more can be found on our product pages.

We design all of our products in-house in our Perth office. Before choosing a final design, we always reach out to our awesome Product Tester Team, made up of loyal customers who are always ready to give us their honest feedback.   

Our fabrics are manufactured by our team overseas who work just as hard as us to deliver a quality product at an affordable price. We work closely with our team to ensure ethical working conditions are always maintained.

Shipping information

Orders are shipped Australia wide and to New Zealand. For international orders, please contact us for pricing.

Australia

Standard Shipping: 3-10 business days, FREE on orders over $45 ($7 for orders under $45)

Express Shipping: 1-5 business days $9

(order deliveries to metro areas in NSW, QLD, SA, VIC & WA: Standard Shipping: 3-7 business days and Express Shipping: 1-4 business days) 

 

International Destinations

New Zealand

Standard Shipping: 6-9 business days. FREE on orders over NZD $49 (NZD $8 for orders under NZD $49)

Express Shipping: 4-7 business days NZD $10

USA

Standard Shipping: 8-11 business days, FREE on orders over USD $70 (USD $7 for orders under USD $70)

Express Shipping: 5–8 business days, USD $14

UK

Standard Shipping: 8-10 business days, FREE on orders over GBP £85 (GBP £4.00 for orders under GBP £85)

Express Shipping: 6–8 business days, GBP £10

Please note: Newlyfe is not responsible for any possible duties or taxes which may be imposed by imposed by your country or government. Any possible charges incurred are the responsibility of the recipient.

Your order will be shipped from our Australian warehouse in Perth, WA.

We use Australia Post for all small parcel deliveries.

For bulk and custom design orders we use Australia Post or Allied Express.

Being an online store, we unfortunately don’t have a shopfront to collect from or anywhere safe to leave parcels for pick up. As we are a small family business, there are times we are unable to offer Local Pick Up. 

When we have availability to offer this service, it will show as an option for you to select at checkout.

If this option doesn’t display and you need your parcel urgently please feel free to contact us. We will always try assist wherever possible. 

Once your order is shipped, you will receive an email confirmation with a tracking code. If you don’t receive an e-mail within 2 full business days, please check your junk folder before contacting us.

It’s very rare but sometimes packages can be delayed for reasons outside of our control. If you have this issue, please fill out the form on our contact us page and we will do everything we can to resolve this for you.

AU: 3-10 business days, free on orders over $45 ($8 for orders under $45); Express delivery is 1-5 Business days for $10. 

NZ: 8-12 business days, free on orders over AUD $45 (AUD $10 for orders under AUD $45); Express delivery is 4-8 Business days for AU$12. 

* These prices are subject to change at any time. 

* Please note: some delays may occur during busy shopping periods and when Australia Post operations are affected by Covid-19, weather events and other circumstances outside of our control.

45-Day Money-Back Guarantee

  • You’re entitled to a full refund of the purchase price for a faulty product.
  • Please e-mail us a photo of the fault and your contact details within 45 days of the date of purchase to info@newlyfe.com.au for a full investigation. If necessary, the goods will need to be returned to us at your cost for closer examination.
  • Faulty goods will be investigated before a refund is offered.


12-Month Replacement Warranty

  • You are entitled to have faulty goods replaced within 1 year of purchase.
  • Please e-mail us a photo of the fault along with your contact details. If necessary, the goods will need to be returned to us at your cost for closer examination.
  • Faulty goods will be investigated before a replacement can be sent.


What Defines a Faulty Product?

As defined by the Australian Competition and Consumer Commission, a faulty product is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it
  • is unsafe
  • is significantly different from the sample or description
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Fair wear and tear is not covered by this guarantee. Faults caused by general wear-and-tear, improper care or misuse of the product or faults caused with intent are not covered.

Please keep your receipt or order number for proof of purchase.

We follow the guidelines set out by the Australian Competition and Consumer Commission. Therefore, we are not required to provide a refund or replacement if you simply change your mind. Please know that we will do everything we can to assist you and make sure you are happy. Always reach out through our Contact Us Page if you have any queries.

Return And Refund information

You want to swap an item?

Please place a new order and advise us through the contact us page that you will be returning your unwanted items at your cost. You will be given a full refund once the items are received by our warehouse. Full refunds will only be offered for goods that are unused and still in their original packaging which is not torn or damaged.

You don’t want it anymore?

Full refunds will only be offered for goods that are unused and still in their original packaging. If you don’t want the item anymore, please advise us through the contact us page that you will be returning your unwanted items. You will be given a full refund once the items are received by our warehouse and checked that they are in their original packaging which is not torn or damaged and the product is not used.

Please make sure that you’re happy with your choices before submitting your order and please be aware that the returns postage is at the cost of the customer. Full refunds will only be offered for goods that are unused and still in their original packaging which is not damaged or torn.

If you have received email confirmation about a refund, it will be processed as soon as possible. Please be aware that it can take refunds 3-5 business days to appear in your account. Please contact your bank if you're having any issues.

Please note that for change of mind returns, full refunds will only be offered for goods that are unused and still in their original packaging which is not damaged or torn.

Please make sure that you are happy with your choices before submitting your order. Returns postage is at the cost of the customer.

You can pay by Paypal, Paypal Pay in 4, Google Pay, Apple Pay, Credit or Debit Card (Visa, Mastercard or American Express). Simply select your preferred option at checkout. 

Utilizing Afterpay is extremely expensive as they take from 6% of the total sale. We currently work really hard to offer the best possible pricing options to our customers. If we added Afterpay, we would unfortunately be forced to increase our pricing, so we have made the conscious decision not to do this. We understand we may lose some sales but we hope our customers appreciate the benefit of more affordable pricing over the option of a Buy Now Pay Later service. 

All orders are processed immediately so most of the time we generally can’t accept cancellations or changes to orders already placed but please reach out via our contact us page and we’ll try our best to cancel or make updates to the order for you.

All online credit card transactions performed on this site are secured payments using Square for secure payment processing. We do not access or store any credit card details. Your complete credit card number cannot be viewed by us or any outside party. All transactions are performed under 128 Bit SSL Certificate and all transaction data is encrypted. 

Yes! We offer Bundle pricing, so the more you buy the more you save! Any other offers are displayed on our website and social media when available. Be sure to subscribe to our newsletter (at the bottom of this page) for any updates! When you first sign up, you’ll receive a 15% off discount code by email for your first order!

Please enter a valid discount code during the checkout process. Please note, only one discount code can be applied per order and can only be used on full priced items. Some discount codes are single use only. Please enter discount codes into the PROMO CODE field at checkout.

Please check you have entered your code correctly in the PROMO CODE field at checkout. Check spaces, capitals and numbers are correct.

Please note, discounts codes can only be used on full priced items and can not be used in conjunction with other offers or already discounted items like bundles.

If you’re still having issues, please reach out through the contact us page.

Wholesale And Custom order

If you would like to stock our products, please contact us by email info@newlyfe.com.au

Absolutely! You send us the design in a high resolution print ready format and we’ll make it for you!

For co-branded items we need a minimum order of 100 units

For your own branded, fully customized designed towels we need a minimum order of 1000 units

Depending on what you need and when you need it, please allow 3 to 4 months for sampling, production, inspection and shipping.

For more information e-mail us directly with as much information as possible on your requirements to info@newlyfe.com.au and we’ll get back to you as soon as we can.

* Did you know we offer fundraising solutions for Not-For-Profit Organizations as well? Contact us for more info!

Yes we LOVE meeting our customers face to face any chance we can get! Follow us on Facebook for updates and locations! 

We love seeing where our products end up! Simply tag us @newlyfe.simplyliving or use the hashtag #newlyfesimplyliving so we can see your posts and stories!